Glean:GO 2025 Replays
Replay the highlights, revisit your favorites, or see what you missed.
Recordings
9:00 am – 10:15 am
Glean:GO Keynote | AI in Action: Creating the Intelligent Enterprise
Keynote
The Glean:GO morning keynote brings together industry leaders and innovative partners to explore the collaborative power of enterprise AI. This flagship session unveils exciting new developments in Glean’s agents product, showcasing groundbreaking capabilities designed to transform workplace productivity. Featuring strategic discussions with key technology allies, the keynote demonstrates how interconnected intelligence systems are reshaping business operations across industries.
Watch this video for insights into emerging AI security and governance developments, agent interoperability, and the partnerships that are defining the future of workplace AI. This forward-looking keynote sets the foundation for understanding how organizations can leverage Glean Agents to build comprehensive intelligence frameworks that drive measurable business outcomes.
Watch this video for insights into emerging AI security and governance developments, agent interoperability, and the partnerships that are defining the future of workplace AI. This forward-looking keynote sets the foundation for understanding how organizations can leverage Glean Agents to build comprehensive intelligence frameworks that drive measurable business outcomes.
11:00 am — 11:45 am
AMA with Glean Founders
Admin
Power User
Exec
New User

Arvind Jain

T.R. Vishwanath

Tony Gentilcore

Matt Kixmoeller
Join us for an exclusive, candid conversation with Glean's visionary founders as they share their perspective on the evolution of enterprise AI and what's next for organizations looking to implement truly transformative solutions. You'll hear firsthand about the challenges and breakthroughs that shaped Glean's approach to making AI practical for real-world business applications. Arvind, Vish and Tony will discuss emerging trends, reveal insights behind Glean's product roadmap, and address the most pressing questions facing organizations on their AI journey. They'll explore both the technical and human aspects of successful AI adoption, sharing stories from the frontlines of implementation across various industries. Whether you're just beginning to explore AI capabilities or looking to scale existing solutions, this rare opportunity to engage directly with Glean's leadership will provide valuable insights to inform your strategy. Come prepared with your questions and leave with a clearer vision of how AI can meaningfully transform work in your organization.
Agents in the Public Sector: How Covered California uses AI to increase efficiency and serve constituents
Admin
Power User
Exec
New User

Austin Walls-Barcellos, Covered California

Jen Baker, Glean
Rapid, accurate responses to constintuent requests are key to driving high customer satisfaction. But with tight budgets and complex operational environments, many public sector organizations struggle to keep up with the twin challenges of increased customer service demands and highly constrained budgets. In this session, you'll discover how Covered Calfornia is leading the public sector in the deployment of AI to deliver improved customer experiences, and increased employee efficiency. Whether you're supporting external customers or internal employees, this session provides a blueprint for transforming a customer-focused organization through practical AI implementation.
Building Agents that Fit Your Business
Admin
Power User
Exec

Blair Hanley Frank, Glean
No two businesses are exactly alike, and neither are their processes. Hear from Glean experts and customers about the best practices for creating agents that fit your business, including how to adapt Glean's new agent templates to solve key problems.
Anatomy of Agent Systems
Admin

Eddie Zhou, Glean
AI is evolving towards autonomous decisionmaking in enterprise settings- a major leap in capability. But what makes this possible? In this talk, we’ll unpack the anatomy of agent systems, exploring advanced reasoning, tool orchestration, and evaluation. We’ll dive into key design challenges, such as how to evaluate dynamic agents that can take multiple paths, optimize for deterministic outputs, and enable cross-agent platform collaboration. Agents go beyond the capabilities of LLMs alone, they’re grounded in relevant enterprise context, given the suite of enterprise tools to execute against, and instructed on how to constantly learn and self correct. If you’re the type who likes to understand how things work before you put them into practice, this talk is for you.
1:00 pm — 1:45 pm
A Security and Governance Blueprint for Fast-Tracking AI Adoption
Admin

Matt Langley, Guidewire

Sunil Agrawal , Glean
AI has reshaped the enterprise attack surface, introducing new risks like data poisoning, prompt injection attacks, and data leakage. While these challenges exist, enterprise AI vendors have rapidly responded with mitigation strategies. Now, with AI agents moving toward autonomous decision-making, organizations face a new inflection point—one that requires an additional layer of guardrails to ensure secure adoption.
If you’re still on the sidelines of AI or navigating how to implement it securely, this session is for you. We’ll cover how to lay the groundwork for AI agents—from establishing governance committees and defining acceptable use policies to setting practical agent guardrails. Beyond policy setting, we’ll show you how to put governance into practice with Glean’s active data and AI governance framework. You’ll leave with a clear, actionable blueprint for securing AI in the enterprise.
If you’re still on the sidelines of AI or navigating how to implement it securely, this session is for you. We’ll cover how to lay the groundwork for AI agents—from establishing governance committees and defining acceptable use policies to setting practical agent guardrails. Beyond policy setting, we’ll show you how to put governance into practice with Glean’s active data and AI governance framework. You’ll leave with a clear, actionable blueprint for securing AI in the enterprise.
AI-Powered Support: Transforming Customer Service and Support
Admin
Power User
Exec
New User

Greg Bakken, Glean

Iliana Portugal, Glean
With rapidly increasing workloads and highly constrained budgets, customer support teams often struggle to deliver an exceptional support experience. Discover how real support teams leverage AI to increase customer satisfaction – solving support queries faster, improving response accuracy, and, in many cases, deflecting support requests altogether. Learn how Glean's AI agents, integrated with Zendesk, ServiceNow, Service Cloud, and Jira can help automate ticket categorization and prioritization, update your knowledge base in real-time, and streamline workflows for enhanced productivity at scale.
Agents for Sales: How Real Sales Teams Leverage AI Agents to Drive Revenue
Admin
Power User
Exec
New User

Harold Wood, Koozie Group

Marc Wendling, Glean
Sales teams face the conflicting priorities of reaching many prospects and the need to focus on individual customer relationships. The constant challenge of keeping up with the latest product knowledge, growing sales skills, and working across siloed sales tools only exacerbates the issue. Successful sales teams are increasingly relying on AI agents to help combat these issues and to deliver exceptional sales experiences to customers and prospects. Attendees to this session will learn how real sales teams use AI to qualify leads, generate personalized outreach, automate competitive intelligence, and streamline the sales cycle. This session is for Sales Operations leaders and forward-looking sales professionals who want to accelerate sales productivity with AI that delivers measurable results.
AI Transformation in Practice: What it Takes to Become AI-Centric
Admin
Power User
Exec

Jamie Pierce, Glean
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Manjari Agochiya, Uber
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Ammen Siingh, Reddit
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Steve Januario, Bill.com
In this experience-driven session, join a panel of leaders at Glean customers who have successfully transformed their organization from AI-resistant to AI-empowered. You'll hear the unfiltered story of their company's adoption journey—complete with the initial roadblocks, pivotal breakthroughs, and proven tactics that ultimately led to enthusiastic usage across departments. They will share their practical change management playbook, including training approaches and metrics that effectively showcased value to different stakeholder groups. Learn how they identified and nurtured internal champions, addressed security and privacy concerns head-on, and created engagement programs that turned skeptics into power users. This session goes beyond theory to provide real-world examples of what worked (and what didn't) in cultivating a culture where AI is embraced as an essential productivity tool rather than a threatening disruption. Perfect for Glean administrators, IT leaders, and anyone responsible for driving technology adoption who wants actionable strategies.
2:00 pm — 2:45 pm
Agents for FinServ: How Financial Firms Leverage AI in Today’s Competitive Marketplace
Admin
Power User
Exec
New User

Nathan Blesse, Block

Joel McKelvey, Glean
Banking, Financial Services, and Insurance (BFSI) firms are among the first companies to deploy AI agents at scale to improve customer experiences, grow employee expertise, and improve security and compliance postures. Join industry experts with practical experience deploying agents to discuss the latest research and insights into how financial organizations are using AI across departments and divisions. Attendees will not only hear practical advice about how AI can deliver tangible value, but also see how quickly an agent can be built and deployed to deliver better customer and employee experiences.
Agents for Engineering: How dev teams build better software products faster with GenAI
Admin
Power User
Exec
New User

Steve Calvert, Glean

Abdullah Haydar, LinkedIn

Idan Gazid, GitHub

Gilad Turbahn, Snowflake
Developer productivity is on every roadmap – 90 % of engineering leaders rank it a top focus this year – but the headaches persist: slow onboarding, context-hunting, incident toil, and the hype-vs-help reality of AI coding tools. In this open forum, engineering leaders from LinkedIn, Snowflake, GitHub Next, and Glean will share their experiences and compare what’s actually working (and what isn’t) across four key aspects of software engineering:
– Ramp-up time for new engineers
– Knowledge silos & context switching
– Production support load
– The true impact of AI-assisted development.
Expect candid discussion, live questions, and practical take-aways you can use with your own team – no silver-bullet claims, just shared experience and lessons you can act on.
– Ramp-up time for new engineers
– Knowledge silos & context switching
– Production support load
– The true impact of AI-assisted development.
Expect candid discussion, live questions, and practical take-aways you can use with your own team – no silver-bullet claims, just shared experience and lessons you can act on.
Breaking Down Data Silos: Unifying Structured and Unstructured Data with Natural Language
Power User
Admin

Maddie Engelmeier, Motive

Jesika Haria, Glean
Transform data analysis with Glean's natural language interfaces. In this session, discover how teams across various departments, such as marketing, sales, product, and customer support, bridge structured databases with unstructured content using Glean - enabling more informed decision-making without the need for technical expertise. Learn how to transform complex queries into simple conversations, generate visualizations on demand, and connect metrics with context for deeper insights. We'll also hear from a customer on how they leverage Glean to reduce time-to-insight from days to minutes, uncovering patterns that would remain hidden in siloed systems.
3:15 pm — 4:00 pm
Glean:GO Keynote | AI at Scale: Leadership perspectives on enterprise transformation
Keynote
The Glean:GO afternoon keynote presents an executive lens on AI implementation through a series of engaging panels with technology leaders. This session follows the journeys of pioneering CIOs as they share their playbooks for AI adoption, governance frameworks, and organizational transformation strategies. Featuring insights from industry titans like Carl Eschenbach (Workday CEO) who have successfully navigated the challenges of AI integration, the discussion covers everything from building centers of excellence to measuring ROI and creating cohesive technology stacks.
Attendees will leave with practical wisdom from leaders who are actively shaping how AI and human talent collaborate to drive business innovation and competitive advantage in their organizations.
Attendees will leave with practical wisdom from leaders who are actively shaping how AI and human talent collaborate to drive business innovation and competitive advantage in their organizations.