Privacy Policy
Glean Technologies, Inc. and its subsidiaries (collectively, “Glean”) are committed to protecting your personal information and providing you with a positive experience when visiting our websites and using our products and services (collectively, “Solutions”). By using Gleanwebsites or Solutions, or otherwise providing personal information to us, you agree to the below terms, which may be updated from time to time.
This Privacy Policy (“Policy”) applies to Glean websites and Solutions that link to or reference this Policy and describes how we handle personal information and the choices available to you regarding collection, use, access, disclosure, and how to update and correct your personal information. Additional information on our personal information practices may be provided in offer descriptions, supplemental privacy statements, or notices provided prior to or at the time of data collection. Certain Glean websites may have their own privacy statement that describes how we handle personal information for those websites specifically. To the extent a notice provided at the time of collection or a website or Solution specific privacy statement conflicts with this Policy, such specific notice or supplemental privacy statement will control.
Collecting and Using Your Personal Information
Glean may collect data, including personal information, about you as you use our websites and Solutions and interact with us. For example, collection occurs when you complete a web form to request information about a Solution.
For purposes of this Policy, “personal information” is defined as any information that can be used to identify an individual, and may include: name, address, email address, phone number, login information (account number, password), marketing preferences, or social media account information. If we link other data with your personal information, we will treat that linked data as personal information. We also collect personal information from trusted third-party sources and engage third parties to collect personal information to assist us.
Glean collects personal information, and may use personal information, for a variety of reasons, including, but not limited to:
• Providing customer service and support for Solutions;
• Processing an order, including payment transactions;
• Sending marketing communications;
• Correcting and enhancing contact information Glean may have for you;
• Creating an account on a website or within a Solution;
• Enabling the use of certain features of our Solutions;
• Personalizing your view of Glean websites and/or Solution experiences, including audio and/or video material that may be presented on our websites;
• Managing and processing a job application or job transfer;
• Managing calendaring, meetings, and related communications;
• Providing you with a newsletter subscription;
• When a computer-based certification test is administered to you;
• For other legitimate purposes permitted by applicable law or to comply with a legal or mandatory obligation;
• For providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services;
• For channel partners or resellers if you inquire about our Solutions typically fulfilled through channel partners or resellers. These channel partners or resellers may also use this information to inform you about third-party products or services that may be of interest; and
• For Subprocessors that process Glean information.
Glean and the third parties with whom we engage may combine the information we collect from you over time and across our websites and Solutions with information obtained from other sources. This helps us improve its overall accuracy and completeness, and also helps us better tailor our interactions with you.
If you choose to provide Glean with a third party’s personal information (such as name, email, and phone number), you represent that you have the third party’s permission to do so and are responsible for such disclosure of that personal information. Examples include forwarding references, marketing materials, or job referrals. Third parties may unsubscribe at any time from any future communication by emailing privacy@glean.com.
In some instances, Glean and the third parties with whom we engage, may automatically collect data through cookies, web logs, web beacons, and other similar applications. This information is used to better understand and improve the usability, performance, and effectiveness of the website and to help tailor content or offers for you. Please read the “Cookies and Web Technologies” section below for more information.
Rights of Individuals to Access Personal Information
You can exercise your rights of access and request corrections, suppression, or deactivations with applicable data protection laws. If you need additional assistance, or help accessing, correcting, suppressing, or deleting your personal information, please submit a request by emailing privacy@glean.com.
We make good faith efforts to honor reasonable requests to access, correct, suppress, or delete your data. We will respond to your request within 30 days or as otherwise mandated by applicable data protection laws. If we are unable to honor your good faith request, we will provide you with an explanation. Under certain circumstances, you have rights under applicable data protection laws in relation to the access, correction, suppression, or deletion of your personal information. Should you wish to exercise those rights, please submit a request via privacy@glean.com.
Please note that we may need to request specific information from you to confirm your identity and right to access your personal information. This is a security measure to ensure personal information is not disclosed to any person or third party who does not have a right to receive it. To efficiently process your request, we may contact you for further information. With your permission, we may also share your personal information with Glean business partners or vendors, and they may send you information about products or services that may be of interest to you. To opt-out of receiving information from third parties for their marketing purposes, please submit a request via privacy@glean.com.
The Choices Glean Offers Individuals to Limit the Use and Disclosure of Personal Information
Glean offers individuals two methods to limit the use of and disclosure of personal information:
• Sending us a message through email to: privacy@glean.com; or
• Sending us a message through regular mail to: Glean Technologies, Inc., Attn: Legal Department, 260 Sheridan Avenue, Suite 300, Palo Alto, CA 94306, USA.
The Types of Third Parties to Which Glean Discloses Personal Information and the Purposes for Doing So
Glean may share your personal information with third parties for the purposes of operating our business, delivering, improving, and customizing our Solutions, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.
Glean may disclose personal information to third parties for a variety of reasons, including but not limited to:
• Within Glean and any of our global subsidiaries for purposes of data processing or storage;
• With Glean business partners or vendors, so that they may share information with you about their products or services;
• With business partners, service vendors, authorized third-party agents, or contractors to provide a requested Solution, service or transaction. Examples include, but are not limited to: processing of orders and credit card transactions, hosting websites, including audio and/or video material, hosting seminar registrations, assisting with sales-related efforts or post-sales support, and providing customer support;
• In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company;
• In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
• With law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of Glean, its business partners, you, or others; or as otherwise required by applicable law;
• In aggregated and/or anonymized form which cannot reasonably be used to identify you; and
• If we otherwise notify you and you consent to the disclosure.
Disclosure of Personal Information in Response to Lawful Requests by Public Authorities
Glean will disclose personal information with law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of Glean, its business partners, you, or others; or as otherwise required by applicable law.
Unsubscribing and Selecting Your Communication Preferences
Glean gives you the choice of receiving a variety of information related to our Solutions. You can manage your communication preferences through the following methods:
• By following the instructions included in each promotional email from Glean to unsubscribe from that particular mailing; and
• By sending us a message through email to: privacy@glean.com or by regular mail to: Glean Technologies, Inc., Attn: Legal Department, 260 Sheridan Avenue, Suite 300, Palo Alto, CA 94306, USA.
Regardless of which method you choose to select your communication preferences, please be sure to include your name, email address, and specific, relevant information about the material you no longer wish to receive. These choices do not apply to service notifications or other required communications that are considered part of certain Solutions, which you may receive periodically unless you stop using or cancel the Solution in accordance with its terms and conditions.
By using our websites, Solutions, or otherwise providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use.
Security of Your Personal Information
Glean intends to protect the personal information entrusted to us and treat it securely in accordance with this Policy. Glean implements physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. We contractually require that our suppliers protect such information from unauthorized access, use, and disclosure. Notwithstanding the measures Glean takes to protect your personal information, it does not guarantee the security of any personal information you provide to us or third parties.
Retention of Personal Information
Glean will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as necessary to comply with our business requirements and necessary laws; to comply with any legal, accounting or reporting obligations; to resolve disputes; to protect our assets; to efficiently run our business; and to enforce our agreements.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we collect or process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Use of Cookies and Web Technologies
Like many websites, Glean uses automatic data collection tools, such as cookies, embedded web links, and web beacons. These tools collect certain standard information that your browser sends to our website such as your browser type and the address of the website from which you arrived at our website. They may also collect information about:
• Your Internet Protocol (IP) address. This is a number automatically assigned to your computer or device whenever you are connecting to the Internet. It allows web servers to locate and identify your device, this is a unique address assigned to your device by your Internet service provider or information systems department on a TCP/IP network.
• Clickstream behavior, which helps us better understand your visit to our website and may, in turn, provide you with a more customized experience when you return.
The Glean website may include widgets, which are interactive mini-programs that run on our site to provide specific services from another company (such as displaying the news, opinions, music, and more). Personal information, such as your email address, may be collected through such widgets. Cookies may also be set by widgets to enable it to function properly. Information collected by widgets is governed by the privacy policy of the company that created the widget.
Some web browsers may give you the ability to enable a “do not track” feature that sends signals to the websites you visit, indicating that you do not want your online activities tracked. This is different than blocking or deleting cookies, as browsers with a “do not track” feature enabled may still accept cookies. There is currently no industry standard for how companies should respond to “do not track” signals, although one may develop in the future. Our websites do not recognize and respond to “do not track” signals at this time.
Linked Websites
Glean may provide links to other third-party websites and services that are outside our control and not covered by this Policy. We encourage you to review the privacy statements posted on those websites (and all websites) you visit.
Forums and Chat Rooms
If you participate in a discussion forum, local communities, or chat room on a Glean website, you should be aware that the information you provide there (i.e., your public profile) may be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither Glean, nor you, have control over. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Glean is not responsible for the personal information or any other information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, please submit a request via privacy@glean.com. In certain circumstances, we may not be able to remove your personal information.
Consent to Transfer, Processing and Storage of Personal Information
As Glean is a global organization, we may transfer your personal information to Glean in the United States of America, to any Glean subsidiary worldwide, or to third parties and business partners as described above that are located in various countries around the world. By using our websites and Solutions or providing any personal information to us, where applicable law permits, you consent to the collection, use, disclosure, sharing, retention, transfer, and processing of such information outside of your country of residence where data protection laws and regulations may be different.
Whenever we transfer your personal information out of the European Economic Area (“EEA”), we ensure a similar degree of protection is afforded to it by the use of specific contracts approved by the European Commission which provides the same protection to personal information as it has in the EEA.
Subject to Investigatory and Regulatory Powers of the FTC
Glean is subject to the investigatory and enforcement powers of the United States Federal Trade Commission (FTC).
Additional Information for California Residents
This section provides information organized in accordance with the California Consumer Privacy Act (“CCPA”) for residents of California about how we handle certain personal information we have collected over the past 12 months.
Categories of Personal Information. This Policy discloses the categories of personal information that we collect, use, and disclose in order to operate our business over the past 12 months.
Collect. The section above entitled Collecting and Using Your Personal Information discloses the categories of personal information that we collect.
Use. The section above entitled Collecting and Using Your Personal Information discloses how we use your personal information.
Disclose. The sections above entitled The Types of Third Parties to Which Glean Discloses Personal Information and the Purposes for Doing So and Disclosure of Personal Information in Response to Lawful Requests by Public Authorities discloses how we may share your personal information.
Do Not Sell My Personal Information
Glean does not sell and has not sold Personal Information within the preceding 12 months, as “sale” is defined in the CCPA. Glean does not knowingly sell or share the Personal Information of minors. Since Glean sells enterprise products to businesses, and not directly to consumers, we do not knowingly collect any information from minors.
Glean may share your personal information with third parties and third parties may collect your personal information as described above in the Collecting and Using Your Personal Information. In addition, as described in the section Use of Cookies and Web Technologies, we may work with third parties who may use cookies to provide personalized content to you.
Requests for Deletion, Copy and Right to Know or Correct Your Information. California consumers have the right to make the following requests, which we endeavor to honor from non-California residents as well:
For California residents, you may submit deletion, copy and right to know or correct requests byemailing privacy@glean.com.
Deletion. You have the right to request deletion of personal information that we have collected about you.
Copy and Right to Know. You have the right to request a copy of the specific pieces of personal information that we have collected about you over the past 12 months, including the categories of information, sources, and purposes of collection, as well as categories of third parties we have shared it with.
Right to Correct. You may request that we correct inaccuracies in your Personal Information.
Request to Opt Out of “Sharing”. You may request to opt out of any future “sharing” or your Personal Information for purposes of cross-context behavioral advertising.
Authorized Agents
If you want to make a request as an authorized agent on behalf of a California resident, you may use the submission methods noted above. As part of our verification process, we may request that you provide, as applicable:
• Proof of your registration with the California Secretary of State to conduct business in California;
• A power of attorney from the California resident pursuant to Probate Code sections 4121-4130;and
• Written permission that the California resident has authorized you to make a request on the resident’s behalf. This permission must be signed (via physical or e-signature) by the California resident.
If you are making a Deletion, Copy, Right to Know, or Correct Your Information request on behalf of a California resident and have not provided Glean with a power of attorney from the resident pursuant to Probate Code sections 4121-4130, Glean may also require the resident to:
• Verify the resident’s own identity directly with Glean; or
• Directly confirm with Glean that the resident provided you permission to submit the request.
Non-Discrimination. Glean will not discriminate against you, including by denying or providing a different level or quality of goods or services should you choose to exercise your options under the CCPA.
Your California Privacy Rights Under California’s Shine-the-Light Law. California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the types of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to privacy@glean.com.
How to Contact Us
We value your opinions. Should you have questions or comments related to this Policy, please email privacy@glean.com. For California residents, you may contact us by emailing privacy@glean.com.
Updates to this Glean Privacy Policy
We may update this Policy from time to time. Your use of the Glean websites or Solutionsfollowing these changes means that you accept the revised Policy. Please check this page regularly to keep up-to-date.
This Privacy Policy was last updated on September 3, 2024.