Guides

The AWARE Framework

Glean Year in Review: 2025

This report highlights how Glean scaled Work AI across enterprises, delivering measurable business impact, powering high-stakes workflows at massive scale, and shaping how organizations prepare for AI in 2026.

The next evolution of work with agents

Glean integrates securely across your entire Microsoft ecosystem

Energy leaders are under pressure to scale quickly, keep systems stable, and meet growing power demand — all while navigating complex regulations and aging infrastructure. This one-pager explores how companies are using Glean to connect knowledge across operations and make faster, more confident decisions.

Powering smarter energy operations with AI

Energy leaders are under pressure to scale quickly, keep systems stable, and meet growing power demand — all while navigating complex regulations and aging infrastructure. This one-pager explores how companies are using Glean to connect knowledge across operations and make faster, more confident decisions.

Connecting the dots in consumer marketing

Modernizing insurance with AI

Insurance leaders are balancing growth, trust, and risk in a market that’s changing fast.

How AI is redefining B2B marketing success

Unify knowledge across teams to power Industry 4.0

Put AI to work securely across the enterprise with multilayered governance and threat prevention

Sell smarter at scale by using AI to perfect six key sales motions

How the role of AI is evolving in IT service

ITSM organizations face rising delivery pressures and metrics scrutiny amidst limited budget growth and evolving talent needs. Generative AI provides a perfect way to tackle these challenges—but it takes a measured, thoughtful approach to integrate it effectively into ITSM workflows.

Glean: An Emerging Tech Innovator in Agentic AI

How HR teams can cut busywork and put culture first

Smarter HR with AI

Free up HR teams to focus on people, not paperwork.

The Path to AI ROI

Building AI agents for the enterprise: A practical guide from Glean and AWS

Gartner® Market Guide for Customer Service Knowledge Management Systems

Smarter decisions, stronger supply chains

Unlocking Business Insights with Glean + Snowflake

Discover how Glean + Snowflake empower every team to ask questions in plain English, get instant insights, and drive smarter decisions—no SQL required.

The starter’s guide to AI agents for Customer Service teams

AI that helps government teams move faster

Unlocking AI’s full value in banking

How AI helps financial advisors bridge the knowledge problem and better prioritize clients

451 Research explores Glean’s agentic platform

This report highlights how teams are building department-specific agents, automating processes faster, and navigating governance at scale.

Connect fragmented campus knowledge and put it to use.

Financial services teams are under pressure to do more with less.

The new AI-driven model for high-performing customer service teams

Fix the friction behind care, coverage, and research.

AI is already reshaping higher education. Here’s how to make it work for your institution.

Healthcare is evolving. Unified knowledge is the key to moving faster.

Retail is moving fast. AI is helping teams get ahead.

Five ways retailers can leverage AI with immediate impact

Glean Agents

How AI powers transformation across financial services

Glean structured data analysis

The state of AI at work in 2025

The starter’s guide to AI prompting for sales teams

The starter’s guide to AI prompting for support teams

Glean: A Cool Vendor for Digital Workplace Apps

The starter’s guide to AI prompting for software engineers

Forrester Study: The Total Economic Impact™️ (TEI) of Glean

The starter’s guide to AI prompting

Empowering customer service teams with Glean

The CIO’s essential buyer’s guide to generative AI for the workplace

From surviving to thriving: what do office workers need to succeed at work?

It takes one year and seven months for most workers to thrive at a new job. Discover why, and how to better set employees up for success.

What is Retrieval Augmented Generation (RAG)?

Return to the workplace realities

Sell With Confidence

The 2023 onboarding survey report

Integrating LLMs and GPT into enterprise workflows

IDC MarketScape: Worldwide Knowledge Discovery Software for Internal-Facing Use Cases

Hybrid workplace habits & hangups

How Glean search works

How Glean’s knowledge graph powers great enterprise search and generative AI

Enterprise search buyer’s guide

How AI enables customer service success

Glean: AI-powered enterprise search and knowledge discovery

The generative AI shift: How CIOs will determine the future of business success

Accelerating Software Development