
Booking.com scales AI to 14,000 employees—and redefines work—with Glean

Booking.com scales AI to 14,000 employees—and redefines work—with Glean
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Overview
Connecting millions to the world—and employees to smarter work
Booking.com is a leading digital travel company that makes it easier for everyone to experience the world by connecting millions of travelers to memorable experiences, transportation options, & places to stay.
Partnering with hotels, places, and airlines, Booking.com enables properties worldwide to reach a global audience and grow their businesses.
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Before Glean
The search that finally worked
Before Glean, Booking.com juggled numerous workplace applications and dealt with inefficient information access—resulting in stale data, inefficient collaboration, and reduced productivity.
They needed a scalable search and AI solution that helped them solve these problems while adhering to strict security and GDPR requirements. They tried several other search solutions, but none did the trick.
That’s why they chose Glean.
With Glean
Where AI meets work—helping every team move faster
...The faster we can get our culture comfortable with AI... the better we can position ourselves for the future.”

Future
What’s next for Booking.com
For a customer-focused organization like Booking.com, customer feedback and research are critical for success. That’s why they created the Research Craft Insights Bot through Glean to provide teams with fast, curated access to customer insights. In the future,
Booking.com plans to expand this agent’s capabilities to perform additional capabilities like indexing over 500,000 open survey responses received every month—consolidating insights across multiple sources, and making it all accessible through a personalized, powerful, and scalable tool.
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