Engage customers with speed and confidence.
Resolve tickets faster and deliver accurate answers with enterprise-wide insights.
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Confluent reduces customer response times while improving employee satisfaction.
Empower support teams with generative AI
Improve first contact resolution rates
Instantly find answers distributed across data sources and leverage chat to create customer responses in your company’s tone and voice.
Create seamless customer experiences
Automate customer engagement summaries so the next support representative has the context they need to resolve future inquiriesfaster.
Onboard more efficiently
Prepare new hires to work with customers immediately by ensuring they are informed and understand products and policies at scale.
Have customer context at first interaction.
Be prepared to immediately answer questions and take action when picking up a ticket in Zendesk with case overviews and suggested next steps.
Find answers and send personalized replies instantly.
Quickly solve customer problems by finding insights across applications and crafting responses with enterprise search and generative AI.
Drive expert knowledge across your business.
Enable employees to ramp and self-service answers with access to organizational insights, company-sourced knowledge, and personalized data.
Have customer context at first interaction.
Be prepared to immediately answer questions and take action when picking up a ticket in Zendesk with case overviews and suggested next steps.
Find answers and send personalized replies instantly.
Quickly solve customer problems by finding insights across applications and crafting responses with enterprise search and generative AI.
Drive expert knowledge across your business.
Enable employees to ramp and self-service answers with access to organizational insights, company-sourced knowledge, and personalized data.
Become AI-first with everyday tasks
Consistently utilize the most up-to-date company information to brainstorm ideas, summarize documents, and create deliverables.
Work AI that works.
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