Engage customers with speed and confidence.

Improve your customer experience with faster ticket resolution times. Uncover insights across your enterprise and provide accurate information instantly.

Solutions – Support hero

Confluent reduces customer response times while improving employee satisfaction.

The challenge: With too many tools within their knowledge management stack, front-line workers struggled to locate necessary information efficiently.

5 min

Saved in customer response times

+13%

Employee satisfaction scores for access to information

15,000+

Hours saved monthly across all employees

Industry
Software
Headquarters
San Francisco, US
Company size
501-1000

Empower support teams with generative AI. 

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Improve first contact resolution rates

Instantly find answers distributed across data sources and leverage chat to create customer responses in your company’s tone and voice.

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Create seamless customer experiences

Automate customer engagement summaries so the next support representative has the context they need to resolve future inquiries faster.

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Onboard more efficiently 

Prepare new hires to work with customers immediately by ensuring they are informed and understand products and policies at scale.

Have customer context at first interaction.

Be prepared to immediately answer questions and take action when picking up a ticket in Zendesk with case overviews and suggested next steps.

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Find answers and send personalized replies instantly.

Quickly solve customer problems by finding insights across applications and crafting responses with enterprise search and generative AI.

Drive expert knowledge across your business.

Enable employees to ramp and self-service answers with access to organizational insights, company-sourced knowledge, and personalized data.

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Become AI-first with everyday tasks.

Consistently utilize the most up-to-date company information to brainstorm ideas, summarize documents, and create deliverables.

Get up to speed on new accounts

Sales

Draft blog from launch document

Marketing

Learn company lingo

All teams

Get an EA's support

All teams

Follow up on customer support ticket

Support

Summarize a support ticket

Support

Identify contract deviations

Legal

Summarize all changes in a security pull request

Security

Explore conflict resolution techniques

All teams

Search documents for references

All teams

Write more robust prompts

All teams

Brainstorm feature enhancements

All teams

Brainstorm names for a UX component

Design

Create meeting notes for financial standards

Finance

Identify experts or ownership

All teams

Research competitor

All teams

Explore work-life balance

All teams

Learn more about a project

All teams

Brainstorm holiday campaign ideas

Marketing

Create content for a talk at an event

Marketing

Identify ice breaker questions

All teams

Loyalty Program Optimization

Marketing

Find teammates who worked on a feature

Engineering

Get a status update on a feature

Engineering

Compare two documents

All teams
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