Product updates

Glean now supports Jira JQL actions, allowing users to run advanced Jira searches directly within multi-step agent workflows. Whether using JQL or natural language, users can filter tickets by assignee, status, project, and more — all without switching tools.

This unlocks deeper visibility into Jira data and gives teams more precision when answering questions, identifying bottlenecks, or analyzing scope.

Glean’s new integration with Databricks Genie lets you explore structured data using simple, conversational prompts. Glean routes relevant questions to Genie automatically and returns structured results, grounded in Databricks data.

This integration leverages Genie’s APIs and Unity Catalog for secure access control, so results reflect row- and column-level permissions and always respect enterprise governance. From revenue breakdowns to operational metrics, teams can now explore Databricks data as easily as they search documents.

Real-time Salesforce queries are now available in Glean, giving teams quick, natural-language access to pipeline data, open opportunities, and key metrics. This makes it easy for GTM, Finance, and other teams to get fast, accurate answers without switching tools or writing SOQL.

Glean Agents includes a set of prebuilt actions that make it easy to connect with tools like Slack, Google Calendar, Salesforce, Jira, and Databricks directly from the agent builder. These actions let agents do real work — like sending messages, creating tickets, and searching across structured data. Actions are permissions-aware, so teams can use them confidently in agentic workflows.

Glean’s new Databricks connector now indexes AI/BI dashboards, making it easy to discover and reference key reports across your company. Titles, filters, authors, and other metadata are fully searchable, so employees can surface relevant dashboards alongside documents, conversations, and project files — all from a single query.This gives teams better visibility into reporting that was previously siloed, helping them make faster, more informed decisions with trusted data.

Web search in Glean is now easier to configure and customize. Admins can manage supported providers — including Bing, Google Gemini, and OpenAI — directly in the admin console using the new web search actions.

Glean syncs Workday public knowledge base articles, making it easy to find company policies, benefits information, and internal HR announcements.

Glean now offers a set of quickstart agent templates — prebuilt, customizable agents designed to handle real business tasks out of the box. These include personal agents for day-to-day productivity, like organizing tasks or summarizing meetings, as well as templates for critical workflows like sales prospecting, support issue resolution, and reviewing pull requests.Each template can be easily tailored to match your company’s tools and processes — so agents fit seamlessly into the way you work.

Glean Protect allows you to control who can build and share agents, so you can permission agents and help align them helping to align the intended purpose of the agent with organizational use policies.

Create IT support tickets without leaving Slack.Glean supports the creation of Jira Service Management (Cloud) tickets via Slack. Once enabled by an admin, users can trigger ticket creation through Glean-powered Slack channels. When creating a ticket, Glean will prepopulate it, including issue details and who the correct department to work on it is so it is routed to the correct individual. This streamlines IT support, speeds up resolution times, and makes it easier for teams to stay productive.

The new Assistant homepage makes it easier to get started with specific use cases or to find and use the agents that matter most. You’ll now see conversation starters or recommended, favorite, and personal agents front and center, so you can discover what’s available and find the right starting point, fast.

Glean now works with Slack workflows.
Glean now responds to Slack workflow and bot-triggered messages, unlocking new automation use cases in help channels and shared spaces.This update supports:

• Workflow forms that post questions into channels
• Bots that ask on behalf of users
• Structured triage flows for Product, Engineering, IT, and more

It’s especially impactful for teams using Slack workflows to streamline support, reduce noise, and scale internal knowledge without extra manual work.

Stay in the loop with daily Slack digests.

Get a daily summary of your top Slack channels — delivered right to your DMs. Glean in Slack now supports daily digests, making it easier to stay on top of important updates. Choose up to five channels and set a time to get your personalized summary, even if you weren’t tagged.

Combined with Glean’s sidebar and thread summaries, this helps you catch up faster, reduce notification fatigue, and stay on top of what matters.

A new sidebar experience brings answers, writing help, and full context right into your browser.

Glean’s updated browser extension puts AI and enterprise knowledge exactly where you need it — in your browser. Surface insights, ask questions, and write smarter, all without leaving the page you’re on.

Press Command + J or Alt + J (Windows) to open the new sidebar where you can:

• Discover personalized insights and research materials, powered by Glean.
• Search for relevant files, discussions, and experts, without switching tabs.

You can also ask questions about any document you’re viewing or use Glean to improve your writing with company context, generate citations, or surface related content automatically.

Bring clarity to every conversation.

Glean now integrates with Zoom AI Companion, giving you instant access to company knowledge — without leaving Zoom.

Whether you're prepping for a 1:1, chatting in Zoom Team Chat, or looking something up mid-meeting, Glean surfaces answers from connected tools like Jira, Salesforce, and Google Drive so you can stay in flow.

Just add Glean from the Zoom App Marketplace (Custom AI Companion required) and get full-context answers while keeping your data secure with existing permissions.

Analyze multiple files at once.

Need to compare or combine data from several sources? Glean Assistant now supports uploads of up to 5 structured files (CSV, XLS/XLSX, JSON) at once, each up to 64MB. Assistant will extract insights, summarize data, and support follow-up queries across all uploaded files.

Available by default when using the Data Analysis tool.

Use your voice to search and ask questions in Glean.

Glean’s mobile app now supports voice input, so you can search or ask questions on the go.

Glean’s Android app now supports speech-to-text, making it easy to search or ask questions hands-free — whether you're walking between meetings or multitasking. Just tap the mic icon to speak your query. Glean will transcribe it and fetch answers just like a typed request, giving you full access to company knowledge on the go.

This makes Glean more accessible in mobile workflows, especially for frontline employees or those frequently on the move.

With Microsoft 365 Actions, you can now create documents, spreadsheets, and emails from any Glean Assistant response. Just ask, and Glean will generate the content and open it in your Microsoft apps.

Word: Draft proposals, reports, or docs

Excel: Generate structured data or summaries

Outlook: Compose emails grounded in enterprise knowledge

Available by default for most Glean-hosted customers with a Microsoft O365 data source, this unlocks seamless workflows — moving you from insight to output without switching tools.

Glean now supports the Model Context Protocol (MCP), an open standard of communication that lets AI agents securely connect to external data sources and tools.

With Glean’s MCP integration, you can build agents within Glean or use external agent frameworks like OpenAI’s Agents SDK. No matter where your agents run, they can securely access enterprise knowledge through Glean’s permission-aware APIs.

Glean joins leaders like Anthropic, Replit, and Codeium in adopting open frameworks for interoperable agents.

Glean lets you build agents in the LangChain framework that can search, retrieve, and reason over your company’s knowledge, all with enterprise-grade security and permissions built in. The integration is helpful if you want to:

• Build agents using Python and the LangChain framework
• Create custom RAG applications with Glean as a retriever
• Integrate Glean into your existing LangChain applications

Build agents in Glean or using the leading open-source frameworks LangChain and LangGraph.

Catch up on Slack threads in seconds.

Glean now proactively identifies and summarizes long Slack threads where you’re tagged, helping you understand context, decisions, and next steps. Perfect for long threads or busy channels — whether you were tagged late or just need to catch up quickly.

Admins can enable this capability in Slack by adding Glean to a channel and configuring proactive answers via /glean configure.

Refine Glean’s answers with editable sources.

You now have more control over how Glean Assistant builds its responses. Each answer includes a “View sources” or “+X more” pill that reveals the documents used to generate an answer.

If your admin has enabled Chat History, you can remove sources and regenerate the answer using only the selected content, giving you more transparency and flexibility to refine results.

Select the best model to run for every agent and every step in an agentic workflow — from data analysis to search to content generation. Glean model hub supports 15+ leading open source and commercial models and you can explore models across hosting providers — Amazon Bedrock, Azure OpenAI, and Google Vertex AI — with the Glean universal model key.

Glean Agents are now available to all customers, unlocking a powerful new way for teams to automate work across the business. With natural language creation, drag-and-drop building, and rich orchestration tools, anyone can create intelligent agents to streamline daily tasks.From summarizing documents and suggesting agenda items before a meeting, to drafting performance reviews or providing rich insights into support tickets — Glean Agents handle work that usually takes multiple tools and too much time. They don’t just follow instructions — they understand context, make decisions, and connect the dots across your company’s knowledge.Now available:Agent builder: Easily automate complex workflows using a visual builder and natural language prompts Agent library: Discover pre-built templates, manage permissions, and share across teamsAgent orchestration: Coordinate agents using triggers, sub-agents, and schedulesAgentic reasoning engine: Under-the-hood intelligence that powers smart decisions and routing