Glean in ServiceNow
Intelligent agent support
Instant answers and context, right inside ServiceNow.
Give every agent access to years of knowledge
Satisfy customer expectations
A global B2B finance automation platform achieved a 67% faster average ticket resolution time
Handle issues at the first touch
A leading hospitality company experienced a 17% improvement in first call resolution (FCR) after integrating Glean
Accelerate new hire onboarding
A global B2B finance automation platform reduced onboarding time from 4 months to 1 month - and improved agent retention
Resolve tickets faster
Speed up troubleshooting by providing agents with an instant overview and recommended actions as soon as a case is opened.
Respond efficiently
Deliver fast, tailored replies with AI-powered draft assistance.
Tackle challenging issues with precision
Surface auto-suggested related cases and helpful resources, including knowledge articles and summarized content from across your company, even when it lives outside the knowledge base.
Empower new team members
Accelerate onboarding by granting new hires immediate access to your organizational expertise—plus AI guidance to answer their questions along the way.
Customize Glean in ServiceNow for your team’s needs
Glean in ServiceNow capabilities are powered by AI agents.
- Decide which agents appear in the Home tab
- Add less frequently used agents to the Agents tab
- Build Glean agents for any task
Search. Solve. Scale.
Learn about the new AI-driven model for high-performing customer service teams. Discover how AI can:
- Help frontline agents resolve more tickets independently
- Shorten onboarding time for new hires
- Reduce burnout and turnover
- Surface trends and insights
Glean indexes and understands your data everywhere it lives.
100+ app connectors for personalized and permissions-enforced enterprise search.
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