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Hours spent searching per week cut by 50%
Save 20 minutes per engineer during review cycles
SafetyCulture is a global technology company that empowers working teams to drive daily improvements across their organization. Our mobile-first operations platform gives you the knowledge, tools, and processes you need to work safely, meet higher standards, and improve every day. The SafetyCulture platform powers over a billion checks each year, delivering approximately 85,000 lessons per day and informing millions of corrective actions for 2 million users across 180+ countries. SafetyCulture provides clients worldwide with a centralized platform for issue reports, data capture, analytics, IoT, risk mitigation, training, and more.
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During a period of rapid growth at SafetyCulture, a 50% increase in engineering staff and the introduction of new tools led to organizational and productivity challenges. Looking to identify the problem, they issued an internal survey, which revealed knowledge search as the biggest culprit. Data was spread across multiple applications, knowledge was siloed, and there was a desire for more context to be surfaced as well.
Although SafetyCulture first considered building an internal solution, they wanted to keep their engineers at work building their core product for frontline workers—not trying to innovate an enterprise search and work AI platform from scratch. They wanted an out-of-the-box tool that delivered trusted search results, accelerated workflows across the company, and a secure platform that unified AI tools across the organization.
That’s why they turned to Glean.
SafetyCulture engineers were spending up to four hours a week manually searching for content. Implementing Glean immediately cut search times by 50%, thanks to fully contextualized, nuanced, and citation-rich results for every query. Glean quickly became the company's default native search solution.
Internal survey data found that Glean saves each employee 1.5 hours per week on information searching. With 80% of employees regularly using Glean, Zillow teams across HR, Engineering, UX Research, and more are able to prioritize higher value activities in their day to day workflows.
Glean enabled every user at SafetyCulture to experiment with, build, and share new agents through the Agent Builder tool. Within months, SafetyCulture built a variety of agents tackling everything from meeting summarization and employee performance reviews, to debugging and internal support questions.
Product Marketing developed an agent that synthesizes insights on customer pain points and use cases by industry, region, and account size. This is saving the team hours of work each week compared to the previous process that involved multiple people, tools, and manual searching for patterns.
The product team developed this agent to review and generate feedback on PRDs. Once a completely manual and time-consuming process, SafetyCulture’s engineers now use this agent to evaluate the readiness and completeness of PRDs, standardize framework structure and quality, and support development frameworks.
This agent pulls data from Jira, Github, meeting notes, and more to build a comprehensive summary of employees’ achievements, enabling SafetyCulture’s engineers to save 30–40 minutes per performance review.
Employees tap this agent to instantly get up-to-date details about any internal feature, such as development progress and delivery timeline without having to ask product teams.
Engineers at SafetyCulture leverage this agent daily to debug common errors and troubleshoot complex issues. It’s also capable of evaluating the readiness of files like architectural change docs, as well as analyzing the quality of data models engineers are using to ensure best practices and standards are up to par.
This agent enabled GTM and support teams at SafetyCulture to move faster by quickly delivering answers to their product-related questions. With hundreds of changes being made every week to product payloads and roadmaps, leveraging an agent to stay on top of updates made it easier for these teams to keep moving and answer customer questions without waiting for a response from R&D.
Glean’s intuitive interface and hundreds of quality connectors made adoption a breeze—and simple to integrate into everyday workflows. A security-first approach regarding enterprise data, along with the ability to host Glean directly within their own cloud tenant, also made Glean an easy choice during the consideration process.
Internal survey data found that Glean saves each employee 1.5 hours per week on information searching. With 80% of employees regularly using Glean, Zillow teams across HR, Engineering, UX Research, and more are able to prioritize higher value activities in their day to day workflows.
