eBook
Empowering customer support teams with Glean
Ensuring a great customer experience can often be difficult as the volume of tickets and applications only grows in the age of digital complexity.
A great enterprise AI assistant can help tackle otherwise unmanageable volumes of information and enable support agents to focus on delivering speedy resolutions instead of struggling to find the right information.
<h2 class="heading-small-new">Faster resolution times, better customer experiences</h2>
In this eBook, discover how Glean operates, the unique components that contribute to its success, and how support teams can best use its capabilities to:
- Quickly catch up on both content and context for new cases and customers
- Effectively triage inbound requests and better resolve tickets through AI-powered summarizations and solutions
- Help fast-scaling teams onboard new members quickly and keep relevant resources always up-to-date
<h2 class="heading-small-new">Faster resolution times, better customer experiences</h2>
In this eBook, discover how Glean operates, the unique components that contribute to its success, and how support teams can best use its capabilities to:
- Quickly catch up on both content and context for new cases and customers
- Effectively triage inbound requests and better resolve tickets through AI-powered summarizations and solutions
- Help fast-scaling teams onboard new members quickly and keep relevant resources always up-to-date