eBook
Empowering customer support teams with Glean
Ensuring a great customer experience can often be difficult as the volume of tickets and applications only grows in the age of digital complexity.
A great enterprise AI assistant can help tackle otherwise unmanageable volumes of information and enable support agents to focus on delivering speedy resolutions instead of struggling to find the right information.
Faster resolution times, better customer experiences
In this eBook, discover how Glean operates, the unique components that contribute to its success, and how support teams can best use its capabilities to:
- Quickly catch up on both content and context for new cases and customers
- Effectively triage inbound requests and better resolve tickets through AI-powered summarizations and solutions
- Help fast-scaling teams onboard new members quickly and keep relevant resources always up-to-date
Faster resolution times, better customer experiences
In this eBook, discover how Glean operates, the unique components that contribute to its success, and how support teams can best use its capabilities to:
- Quickly catch up on both content and context for new cases and customers
- Effectively triage inbound requests and better resolve tickets through AI-powered summarizations and solutions
- Help fast-scaling teams onboard new members quickly and keep relevant resources always up-to-date