Sign in
Get a demo
Get a demo
Product
solutions
Resources
About
sign inget a demo
Back to prompt library

Summarize a support ticket

Share this prompt on your socials.

Summarize a support ticket

prompt

Write a summary of this support ticket: [[Ticket URL]]The summary should include:1. Description of the customer's problem or request2. Actions the customer or we have taken to attempt to resolve the issue3. The customer's sentiment

Copy to clipboard
Copied!
Already a Glean customer? Use this prompt now!
Jump into Glean Chat

Summarize a support ticket

prompt description

Summarize a support ticket and outline its status.

Suited for:

Support

Category:

Summarize

Connectors:

Freshservice
Nice CXone
ServiceNow
Zendesk

Other related prompts

Personalize support plan for customer

Make a customer profile to help the support team give better, personalized help.

Support
Create

Create training quiz for support agents

Develop a training quiz for new support agents based on the documentation article, covering key features, functionality, common issues, customer inquiries, support procedures, and company policies.

Support
Create

Summarize customer feature requests

Provide a summary of the status of all Jira tickets that mentioned the specified customer in the past week. Include details such as ticket status, updates, and any relevant information.1

Support
Search

Find tickets that mention error message

Research similar tickets and summarize how they were resolved and common themes.

Support
Explore
Summarize