Glean Assist
Resolve incidents faster & improve customer experience.
Glean Assist for Zendesk and Service Cloud automatically identifies issue resolution steps using the power of your company’s knowledge graph.
Glean is recognized in the October 2024 Gartner Cool Vendors for Digital Workplace Apps
Empower service teams with generative AI.
Uplevel each employee and scale best practices
Improve and create consistency in how teams identify problems, debug issues, find information, and interact with customers.
Decrease response times and mean time to resolution
Quickly diagnose issues and respond to every customer faster with suggested next steps and accurate answers for each case.
Personalize customer interactions and improve CSAT
Create meaningful connections and meet customer needs by having a complete understanding of historical interactions and past issues.
Take action and solve customer issues at first touch.
Resolve customer problems faster with resolution paths and suggested next steps already identified when a ticket is opened.
Access company knowledge from within service applications.
Save time by finding answers in applications outside of Zendesk and Service Cloud and generating responses directly where agents work.
Send personalized replies in seconds.
Efficiently craft, refine, and send customer responses from Glean Assist by leveraging case insights and context from across your company.
Customer Support Whitepaper
Glean uses the power of generative AI to create answers from all your company’s content, enabling your customer support team to find the information they need across more than 100 applications.
%20copy-min%20copy%202.webp)
Explore more resources
Work AI for all.
Get a demo
