Glean in Zendesk
Resolve incidents faster and create better customer experiences.
Glean in Zendesk uses your company’s knowledge graph to automatically identify the steps needed to resolve issues.
Glean is recognized in the October 2024 Gartner Cool Vendors for Digital Workplace Apps
Empower service teams with generative AI.
Speed up response and resolution times
Diagnose issues quickly and respond to every customer faster with suggested next steps and accurate answers for each ticket.
Uplevel each employee and share best practices
Make it easier for your team to identify problems, debug issues, find answers, and interact with customers.
Improve CSAT with personalized interactions
Build meaningful connections with customers by surfacing past interactions and issues, improving your CSAT with every response.
Take action and solve customer issues at first touch.
Resolve customer problems faster by providing agents with resolution paths and suggested next steps as soon as a ticket is opened.
Access company knowledge directly in Zendesk.
Find answers from across your organization without switching apps. Generate responses and resolve issues where your agents work.
Send personalized replies in seconds.
Efficiently craft, refine, and send customer responses from Glean in Zendesk by leveraging case insights and context from across your company.
Customer Support Whitepaper
Glean uses the power of generative AI to create answers from all your company’s content, enabling your customer support team to find the information they need across more than 100 applications.
Glean indexes and understands your data everywhere it lives.
100+ app connectors for personalized and permissions-enforced enterprise search.
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