Engage customers with speed and confidence.

Improve your customer experience with faster ticket resolution times. Uncover insights across your enterprise and provide accurate information instantly.

Confluent reduces customer response times while improving employee satisfaction.

The challenge: With too many tools within their knowledge management stack, front-line workers struggled to locate necessary information efficiently.

5 min

Saved in customer response times

+13%

Employee satisfaction scores for access to information

15,000+

Hours saved monthly across all employees

Industry
Software
Headquarters
San Francisco, US
Company size
501-1000

Empower support teams with generative AI. 

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Improve first contact resolution rates

Instantly find answers distributed across data sources and leverage chat to create customer responses in your company’s tone and voice.

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Create seamless customer experiences

Automate customer engagement summaries so the next support representative has the context they need to resolve future inquiries faster.

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Onboard more efficiently 

Prepare new hires to work with customers immediately by ensuring they are informed and understand products and policies at scale.

Have customer context at first interaction.

Be prepared to immediately answer questions and take action when picking up a ticket in Zendesk with case overviews and suggested next steps.

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Find answers and send personalized replies instantly.

Quickly solve customer problems by finding insights across applications and crafting responses with enterprise search and generative AI.

Drive expert knowledge across your business.

Enable employees to ramp and self-service answers with access to organizational insights, company-sourced knowledge, and personalized data.

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Become AI-first with everyday tasks.

Consistently utilize the most up-to-date company information to brainstorm ideas, summarize documents, and create deliverables.

Create meeting notes for financial standards

Finance

Determine if request complies with company policy

IT Operations

Write a contract amendment email

Finance

Customer Feedback Loop

Support

Ensure devices meet security requirments

IT Operations

Draft an FAQ

All teams

Research documents for a blog post

Marketing

Determine impact on contract and operations

Legal

Improve contents of an email

All teams

Market Expansion Strategy

Marketing

Gather action items from a meeting

All teams

Research competitor

All teams

Summarize contract

Finance

Summarize interview feedback

Recruiting

Identify KPIs

All teams

Draft an FAQ

All teams

Automatically fill out Salesforce fields

Sales

Draft an email from a call transcript

Sales

Customer Success Plan Review

Support

Generate interview questions

Recruiting

Campaign Launch Progress Summary

Marketing

Market Expansion Strategy

Marketing

Translate document into another language

All teams

Draft an email to a prospect

Sales

Outline and simplify invesment summary

Finance
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Work AI for all.

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