Departments

Customer Service

Engage customers with speed and confidence.

Resolve tickets faster and deliver accurate answers with enterprise-wide insights.

Get a demo

Departments

Customer Service

B2C

Engage customers with speed and confidence.

Resolve tickets faster and deliver accurate answers with enterprise-wide insights.

Get a demo

Confluent reduces customer response times while improving employee satisfaction.

Pulkit Bharadwaj, Technical Support Engineer

Software

San Francisco, US

501-1000

The challenge:

With too many tools within their knowledge management stack, front-line workers struggled to locate necessary information efficiently.

The results:

5 mins

saved in customer response times

+13%

employee satisfaction scores for access to information

15k+

hours saved monthly

See Confluent’s story

See more customer stories

Equip every support agent with a trusted AI coworker

Improve first contact resolution rates

Surface the right answers, recommended next steps, and polished draft replies grounded in your company knowledge, policies, and prior resolutions.

Hand down institutional knowledge

Turn resolved issues into reusable knowledge so new hires get productive faster and the whole team benefits from every customer interaction.

Get insight into your issue mix

Uncover common customer frustrations and the root causes behind recurring questions.

See product overview

Reduce escalations and speed up handoffs.

Surface the right experts, runbooks, product updates, and past resolutions so frontline teams can solve more issues without pulling in additional teams.

Find answers and send personalized replies instantly.

Turn trusted company context into personalized customer responses.

Spot patterns before they become repeat tickets.

Analyze recurring issues, knowledge gaps, and customer friction so support leaders can improve processes, documentation, and service quality.

Reduce escalations and speed up handoffs.

Surface the right experts, runbooks, product updates, and past resolutions so frontline teams can solve more issues without pulling in additional teams.

Find answers and send personalized replies instantly.

Turn trusted company context into personalized customer responses.

Spot patterns before they become repeat tickets.

Analyze recurring issues, knowledge gaps, and customer friction so support leaders can improve processes, documentation, and service quality.

Customer Support Whitepaper

Glean uses the power of generative AI to create answers from all your company’s content, enabling your customer support team to find the information they need across more than 100 applications.

Download the eBook