Resolve a customer support issue

Make a customer profile to help the support team give better, personalized help.

Develop a training quiz for new support agents based on the documentation article, covering key features, functionality, common issues, customer inquiries, support procedures, and company policies.

Provide a summary of the status of all Jira tickets that mentioned the specified customer in the past week. Include details such as ticket status, updates, and any relevant information.1

Research similar tickets and summarize how they were resolved and common themes.