How Glean empowers support teams to process tickets and resolve issues faster
In today's fast-paced business environment, providing speedy and satisfactory support is crucial for a great customer experience. However, support teams often face challenges due to an overwhelming number of tools in their knowledge management stack and a constant influx of new requests and tickets. This can lead to delays and a lack of context, preventing support and success workers from fully understanding customer problems and expectations. Consequently, this results in incomplete solutions or delayed resolutions, negatively impacting customer experiences and resolution times.
The advent of enterprise AI assistants has significantly alleviated these issues. Advanced enterprise AI tools can manage vast amounts of information by integrating with all the apps in your ecosystem and understanding the context of each piece of information and activity, all while adhering to your organization’s privacy rules. These tools empower support teams to quickly and confidently access the correct information, streamline cross-functional collaboration to accelerate resolutions, and enhance customer experiences by efficiently meeting their needs.
AI for fast-moving support teams
Glean is an out-of-the-box AI solution designed to enable enterprise support teams to achieve these goals without requiring professional services, data training, or fine-tuning for setup. Glean synthesizes actionable insights and precise answers for any work-related questions and allows the creation of personalized AI agents, assistants, and chatbots without any coding. Additionally, it automates many time-consuming, mundane tasks in daily workflows, further enhancing efficiency and productivity.
By leveraging Glean, support teams can improve first contact resolution rates, find answers distributed across data sources, and create customer responses in the company’s tone and voice. This leads to faster ticket resolution times, improved employee satisfaction, and a seamless customer experience. Glean’s powerful integrations with tools like Zendesk, Freshdesk, ServiceNow, Confluence, Salesforce, Slack, and Google Drive ensure that support teams have all the information they need at their fingertips, enabling them to provide accurate and timely support.
Supercharging everyday work
Whether you’re looking to accelerate onboarding for new agents, get the customer context you need to deliver a personalized resolution, or triage inbound tickets more effectively, enterprise AI assistants like Glean are transforming the way support teams operate. Make it easier to manage information, collaborate across functions, and deliver exceptional customer service with Glean today — check out our full eBook to learn more!
