Connectors
Gong
Connect Gong to search through calls, call metadata and transcripts, and library folders along with other apps connected with Glean
Overview
Glean connects seamlessly with your Gong instance to fetch relevant information that feeds directly into Glean’s enterprise search software. Glean’s Gong integration understands all user access permissions and strictly enforces them at the time of the query, which ensures that users are not able to see content they do not have access to. Most importantly, all data is stored in a GCP project inside your cloud account, and no data leaves your environment.
Features
Glean’s Gong integration allows users to search across:
- Calls
- Call metadata
- Call transcripts
- Library folders
Benefits
Resolve customer cases faster by finding the most relevant Gong content using Glean’s powerful search capabilities.
You can see more context around Gong content, including how popular it is, who has accessed it, when it was last accessed, etc.
Additional apps
Engineering
Add custom data sources into Glean’s enterprise search software using our API to index application content.
Other websites
Connect other sources of company knowledge, like your customer-facing help center or internal websites.
Browser history
Glean can also search across workplace apps in your browser history, such as Airtable, Coda, Figma, and more.
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