Keep work moving with an AI coworker for IT
Glean equips IT teams with the answers they need to deliver faster support, improve user experiences, and meet key SLAs.
Get a demo
Glean equips IT teams with the answers they need to deliver faster support, improve user experiences, and meet key SLAs.
Get a demo
“[Glean] reduced time to investigate a ticket by 5-10 minutes each, and sped up the time to respond. Without Glean, it would be very tiresome to search across resources and find required results.”
Deliver better, faster resolutions — at lower cost
Deflect or reduce tickets
Put key IT help directly in users’ hands through self-service tools. Support becomes simple, fast, and intuitive for every user.
Speed up issue resolution
Surface runbooks, similar issues, system knowledge, and relevant context from across your stack so L1 and L2 teams can resolve more on first contact.
Improve service without adding more tool sprawl
Analyze recurring issues, identify knowledge gaps, and help teams improve workflows over time.
Shift left – deflect unnecessary tickets
Glean gives users the answers they need to solve issues on their own, before a ticket is filed. It works across Glean, Slack, Teams, ServiceNow, Jira, and other tools they already use.
Deliver accurate, rapid first contact resolution
Pull together runbooks, prior tickets, product notes, and system context so frontline teams can movefrom triage to resolution faster.
Eliminate unnecessary escalations
Help L1 and L2 teams resolve issues fast, without pulling in L3. Track tickets, improve runbooks, and stop repeat questions from turning into repeat escalations.
Iterate and improve ITSM processes
Spot recurring friction, repeated requests, and weak documentation so IT leaders can improve service quality, reduce repeat issues, and keep SLAs on track.
Glean gives users the answers they need to solve issues on their own, before a ticket is filed. It works across Glean, Slack, Teams, ServiceNow, Jira, and other tools they already use.
Pull together runbooks, prior tickets, product notes, and system context so frontline teams can movefrom triage to resolution faster.
Help L1 and L2 teams resolve issues fast, without pulling in L3. Track tickets, improve runbooks, and stop repeat questions from turning into repeat escalations.
Spot recurring friction, repeated requests, and weak documentation so IT leaders can improve service quality, reduce repeat issues, and keep SLAs on track.
Work AI that works.
