Solve support issues faster in ServiceNow

Get AI-powered answers, next steps, and insights — without interrupting your workflow.

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Glean is recognized in the October 2024 Gartner Cool Vendors for Digital Workplace Apps

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Empower your team with the right knowledge at the right time.

Solve issues at first touch

Automatically surface past incidents, relevant insights, and suggested next steps, so teams can resolve support requests with confidence.

Personalize every response

Glean’s agentic AI understands incident history, context, and past interactions, helping your team craft thoughtful, relevant replies.

Make handoffs frictionless

Enable smoother transitions between team members by automatically generating summaries for every case or incident, so no insight is lost.

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Resolve incidents faster with smart summaries

Understand incidents instantly with automatic summaries and next steps — see key details, causes, and actions to resolve issues faster.

Get AI-powered prompts tailored to your incident

Glean analyzes case details and suggests relevant prompts, making it easier to draft responses, escalate issues, and update knowledge bases.

Find related incidents and documents — without leaving ServiceNow

Glean surfaces similar incidents, past resolutions, and relevant documentation automatically, so support agents never have to switch apps.

Generate clear, professional customer responses

Generate thoughtful, professional responses based on case details that support agents can refine and send, keeping customer interactions quick and easy.

eBook

Customer Support Whitepaper

Glean uses the power of generative AI to create answers from all your company’s content, enabling your customer support team to find the information they need across more than 100 applications.

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