Glean in Zendesk
Powerful agent assistance
The answers they need to resolve tickets faster–right inside Zendesk.

Every agent is an expert with Glean in Zendesk
Meet customers’ high expectations
A B2B global finance automation platform saw a 67% decrease in average ticket resolution time
Reduce escalations
A leading hospitality company saw a 17% increase in first call resolution (FCR)
Onboard new staff more quickly
A B2B global finance automation platform saw a 75% decrease in onboarding time – plus higher agent retention

















Customize Glean in Zendesk for your team’s needs
Glean in Zendesk capabilities are powered by AI agents.
- Decide which agents appear in the Home tab
- Add less frequently used agents to the Agents tab
- Build Glean agents for any task

Search. Solve. Scale.
Learn about the new AI-driven model for high-performing customer service teams. Discover how AI can:
- Help frontline agents resolve more tickets independently
- Shorten onboarding time for new hires
- Reduce burnout and turnover
- Surface trends and insights


Glean indexes and understands your data everywhere it lives.
100+ app connectors for personalized and permissions-enforced enterprise search.
Work AI for all.
Get a demo