Powerful agent assistance

The answers they need to resolve tickets faster–right inside Zendesk.

Every agent is an expert with Glean in Zendesk

Meet customers’ high expectations

A B2B global finance automation platform saw a 67% decrease in average ticket resolution time

Reduce escalations

A leading hospitality company saw a 17% increase in first call resolution (FCR)

Onboard new staff more quickly

A B2B global finance automation platform saw a 75% decrease in onboarding time – plus higher agent retention

Customize Glean in Zendesk for your team’s needs

Glean in Zendesk capabilities are powered by AI agents.

  • Decide which agents appear in the Home tab
  • Add less frequently used agents to the Agents tab
  • Build Glean agents for any task

Glean indexes and understands your data everywhere it lives.

100+ app connectors for personalized and permissions-enforced enterprise search.

Work AI for all.

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