Instant agent enablement

The information they need to solve cases more quickly—inside Service Cloud.

Service Cloud Glean Feature Screenshot 2

Unlock consistent, expert-level service with Glean

Elevate support effectiveness

A global B2B finance automation firm cut their average ticket resolution time by 67%

Solve cases on the first call

A top hospitality organization boosted first call resolution (FCR) by 17%

Fast-track onboarding for new hires

A global B2B finance automation firm reduced new staff ramp time by 75% and saw improved agent retention.

Customize Glean in Service Cloud for your team’s needs

Glean in Service Cloud capabilities are powered by AI agents.

  • Decide which agents appear in the Home tab
  • Add less frequently used agents to the Agents tab
  • Build Glean agents for any task

Glean indexes and understands your data everywhere it lives.

100+ app connectors for personalized and permissions-enforced enterprise search.

Work AI for all.

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