Glean in Service Cloud
Instant agent enablement
The information they need to solve cases more quickly—inside Service Cloud.

Unlock consistent, expert-level service with Glean
Elevate support effectiveness
A global B2B finance automation firm cut their average ticket resolution time by 67%
Solve cases on the first call
A top hospitality organization boosted first call resolution (FCR) by 17%
Fast-track onboarding for new hires
A global B2B finance automation firm reduced new staff ramp time by 75% and saw improved agent retention.

















Customize Glean in Service Cloud for your team’s needs
Glean in Service Cloud capabilities are powered by AI agents.
- Decide which agents appear in the Home tab
- Add less frequently used agents to the Agents tab
- Build Glean agents for any task

Search. Solve. Scale.
Learn about the new AI-driven model for high-performing customer service teams. Discover how AI can:
- Help frontline agents resolve more tickets independently
- Shorten onboarding time for new hires
- Reduce burnout and turnover
- Surface trends and insights


Glean indexes and understands your data everywhere it lives.
100+ app connectors for personalized and permissions-enforced enterprise search.
Work AI for all.
Get a demo