In the ever-evolving financial services landscape, operational efficiency and innovation are paramount. Leveraging agentic AI enables companies to achieve these by helping them transform workflows, enhance decision-making capabilities, and boost customer engagement. However, AI transformation and adopting agentic tools require companies to securely integrate the right environment to build, manage, and share agents.
Glean offers a horizontal agent environment for building, deploying, orchestrating, and governing AI agents at scale, providing a secure and comprehensive environment built for every employee. It makes managing thousands of AI tools and agents easy — allowing financial institutions to embrace AI safely and efficiently across the entire enterprise. Using natural language, employees can improve daily productivity, reshape processes, and lead innovation through a well-governed AI infrastructure. As a result, financial institutions can evolve from isolated personal agents to deployments across multiple departments, significantly amplifying the impact and scale of their AI systems.
In this blog, we’ll explore some of the most effective ways financial services companies can leverage AI and agentic experiences in the modern era of work AI.
Meeting changing customer expectations
In today's financial services market, consumers expect a better experience — complete with personalized offerings, more accurate information, and faster answers. Firms should aim to deliver elevated, in-kind experiences through AI technologies to keep up with the pace of competition and expectations.
AI can help institutions develop a 360-degree view of their customers by integrating data from numerous touchpoints. It enables them to efficiently deliver personalized services like tailored product recommendations and customized financial planning advice. AI-powered tools can also provide instant access to comprehensive client profiles, including transaction history, life events, and cross-product relationships.
Companies can leverage this data to build new and deeper relationships through broader customer context, intelligent assistance, and personalized offers. Additionally, AI-driven conversational tools like chatbots can handle routine inquiries instantly while routing complex issues to appropriate specialists, lowering issue resolution times for customer queries.
Glean provides these capabilities through its horizontal agent environment, enabling:
- Retail banking associates to gain product knowledge and give valuable recommendations to online and in-person clients. Glean enables associates to deliver information quickly and accurately following company policies, leading to higher customer satisfaction and ensuring regulatory compliance
- Customer service representatives to quickly answer client questions and find and share solutions, leading to improved First Call Resolution (FCR) and reduced customer frustration
Fraud detection
In today’s complex marketplace, accurately managing fraud and associated risks is an uphill battle without the assistance of AI. By providing a unified interface for risk management, centralized AI platforms are becoming essential to overcoming these challenges. JPMorgan estimates that AI has significantly reduced fraud by improving payment validation screening, resulting in a 20% reduction in account validation rejection rates and significant cost savings.
Agents in particular are revolutionizing how fraud detection, risk assessment, and regulatory compliance are executed. Glean’s agentic experiences enable:
- Compliance officers to continuously scan and flag overshared sensitive data across their organization's cloud and on-premise applications and gain a comprehensive view across 100+ apps with customizable dashboards and reports
- Insurance risk managers to summarize risk findings, auto-generate reports, and draft communications to stakeholders regarding risk management processes
- Fraud investigators to expedite in-depth research into suspected fraud cases by quickly analyzing numerous documents and receiving clear and concise summaries that ensure a more secure financial operation
Dynamic investment strategies
Modern investment strategies must be powered by quicker, more sophisticated analyses and decision-making processes in order to keep up. Financial institutions leverage AI-powered tools to build accurate predictive models, generate investment ideas faster, and offer real-time market insights. These capabilities support improved investment services through aggregated insights from diverse sources like market data, news feeds, and earnings reports.
Algorithm-driven AI advisors can also assist financial associates in crafting personalized investment plans, considering client goals, risk tolerance, and market conditions. While many investment firms have specialized, proprietary algorithms to analyze investment strategies, they can also deploy automated systems to monitor allocation drift, suggest rebalancing, and consider tax implications, enhancing portfolio management. Additionally, capital market operations see significant transformation as AI facilitates access to critical investment research, transaction data, and market intelligence, streamlining deal team processes.
Glean enables portfolio managers to research investments thoroughly before making decisions, helping:
- Portfolio managers leverage search and summarization features to research and compare multiple investment opportunities, analyzing publicly available company information and relevant guidance. This allows them to determine the best portfolio of assets and achieve specific investment objectives
- Financial advisors gain a deeper understanding of their high-net-worth clients, including their financial goals, risk tolerance, and time horizon. AI can then combine this customer knowledge with a sense of investment products to provide customized investment recommendations. Glean also accelerates communication with clients, and improves impact by providing personalization and context for correspondences
Transformative agentic experiences
Agentic AI in financial services is key to achieving operational efficiencies and transformative business impact amidst growing automation and competition. Beyond immediate improvements in fraud detection and personalized customer support, a horizontal AI environment will increasingly drive innovation on an institutional level — encouraging the adoption and democratization of new agentic solutions across the department.
Glean’s unified platform offers every enterprise a secure, scalable environment for AI deployment without requiring technical expertise or building from scratch. By enabling companies to build, manage, and govern AI agents right away, Glean empowers financial services firms to meet evolving customer expectations, optimize investment strategies, and manage risks more effectively right away.
Ready to pave the way for your financial services organizations to be more innovative, agile, and fundamentally transformed by the power of strategic AI integration? Download our latest whitepaper on AI transformation and innovation for financial services organizations, and sign up for a free Glean demo today.
