Today, Glean is launching universal knowledge capabilities that combine internal company data and external world data. These capabilities provide access to information from over 100 enterprise applications, LLM-trained data, and now real-time web information—all on the same Work AI platform.
Universal knowledge enables you to derive value from a wider variety of sources by infusing data, regardless of where it’s from, with critical work-related context and analysis. The immediate access to a broader source of knowledge enables you to arrive at the correct answers more consistently, quickly, and confidently.
Glean’s universal knowledge makes tasks like debugging easier. Engineers can integrate internal context regarding the bug (including reports and discussions) with external best practices and guides to quickly generate a complete solution.
Integrating world and universal knowledge search
Wondering how to get started? A new drop-down menu on the left side of the Glean Assistant chat box allows you to choose between 'company knowledge' and 'world knowledge' modes.
- 'World knowledge' mode retrieves real-time information from the web.
- 'Company knowledge' mode retrieves only internal company knowledge.
Glean features quick and easy toggling between company and world knowledge for any given query. This enables you to leverage separate Assistant responses involving different sources without having to engage in an entirely new session.
In world knowledge mode, Glean agentically determines if real-time internet data or LLM data is needed based on each request. If additional control is needed, you can manually decide if Glean should use exclusively web search data.
Turning data into instant insights
Glean’s knowledge toggle makes integrating both company and world data into your workflows simple. For example, let’s say you’re interested in better understanding a customer’s complete journey with your company and current relevant industry trends, then consolidating those sources to create comprehensive messaging for an outreach. Instead of manually sifting through countless Slack messages, Gong calls, and online research reports, a few queries in Glean convert an hours-long search into a minute-long process resulting in a comprehensive report.
Universal knowledge can also be applied in situations that require a little more nuance. Have an issue that needs to be communicated in a particular way? Glean’s understanding of context and content, along with best practices and examples sourced from world knowledge, can put together exactly what you need in moments.
Unifying the complete universe of knowledge for work
As most workers experience today, data in isolation—particularly from external sources like the web—is just data. It’s difficult to identify, understand, analyze, and apply to enterprise workflows. By bringing internal company knowledge and external world knowledge together through its universal knowledge capabilities, Glean enables workers to instantly discover and apply the most relevant information for their day-to-day work through a single Work AI platform.
Want to discover more about how universal knowledge capabilities enable Glean to deliver the market’s most comprehensive work AI platform? Watch the Glean Live: Winter ‘25 launch event! If you’re looking to discover more about how to transform your business with actionable insights provided by the market’s most comprehensive Work AI platform, sign up for a Glean demo today!
Glean’s universal knowledge capabilities for Glean Assistant are now available for admins to opt-in to and turn on for all users.
