Industries

Retail & CPG

Boost retail sales and profitability with AI

Grow revenue, satisfy customers, increase margins, and improve operational efficiency with Work AI that understands your business.

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Leading home goods retailer uses data to deliver better customer experiences, innovation, and growth

Pulkit Bharadwaj, Technical Support Engineer

Retail

Boston,Massachussets

1001-5000

The challenge:

With customer data and product information spread across tools and systems, employees struggled to provide superior customer experiences and to deliver new and repeat business.

The results:

~$11,000

efficiency savings per employee per year

>150%

Return on Glean investment

>85%

of employees report Glean is valuable to their jobs

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AI for Retail & CPG

Transform retail operations with data-driven AI insights

Grow revenue and CSAT

Instantly find answers distributed across data sources and leverage chat to create customer responses in your company’s tone and voice.

Drive innovation through AI insights

Analyze market data to spot trends, align products to customer needs, reduce risk, and shorten product development and deployment time.

Help employees become productive, faster

Provide real-time support and training to accelerate onboarding, boost retail team efficiency, and deliver high quality customer service.

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451 RESEARCH REPORT

Retail Whitepaper

Enterprise AI is changing how retailers work, from customer support to storefronts to supply chain. But real transformation takes more than standalone tools. This whitepaper shares five high-impact ways retailers can use AI to drive faster service, smarter operations, and better results — plus how a connected approach unlocks even more value.

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Provide exceptional customer experiences

Deliver personalized answers with omni channel customer context at every interaction. Empower your team with the customer, product, and operational data

Every employee can be an expert

Seamlessly train and onboard staff. New and seasonal staff quickly understand your product and customers.

Accelerate innovation and transformation

Parse reports and customer data to spot consumer trends, align product development with market needs, and reduce SKU churn.

Accelerate your e-commerce business by drafting and repurposing content

Draft, repurpose, and optimize content across all your channels, ensuring consistent messaging and tailored engagement.

Provide exceptional customer experiences

Deliver personalized answers with omni channel customer context at every interaction. Empower your team with the customer, product, and operational data