The challenge
With over 1,000 employees relying on 30+ tools — including Salesforce, OneDrive, and Outlook — finding the right information was an ongoing frustration. Search functions within these platforms weren’t powerful enough, leaving employees bouncing between systems, sifting through outdated content, or interrupting colleagues for answers.
Even with top-tier collaboration tools like Slack and Confluence, teams struggled to stay aligned because each department relied on its own sources of truth. Without a way to unify company knowledge, finding the right answer often felt like searching for a needle in a haystack.
The solution
The company needed a fast, intuitive way to surface knowledge — without the complexity of hiring dedicated search engineers or overhauling existing systems. After a successful pilot, where 96.8% of participants said they’d recommend Glean, the team rolled it out company-wide.
Glean connected 33 data sources, giving employees a single place to search for what they needed. Instead of wasting time clicking through multiple platforms, they could find up-to-date answers in just a few seconds.
The results:
- Adoption skyrocketed — more than 80% of employees used Glean, and 78% remained active each month.
- Over 6.4 million queries were run in a single year, helping teams unlock critical insights across systems like Salesforce, OneDrive, and Outlook.
- Employees spent less time searching and more time focusing on high-value work.
The impact
"With Glean, you're just a single click away from information," said the Knowledge Management Lead. "Even when searching for more nuanced content, it rarely took me more than a couple of clicks to find what I needed."
By eliminating time-consuming search cycles, Glean helped employees reclaim over 3,000 hours per month, translating to more than $2.3 million in annual value from improved productivity.
