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The complexities of today's work result in professionals losing countless hours chasing down information, switching between tools, and waiting for responses. It’s a hidden tax on productivity, costing teams time and results. Deals get stalled, decisions get delayed, and meetings drag on.
That’s why efficient conversations and workflows that drive clarity and momentum without constant switching between applications are the heartbeat of a high-performing team. They're the key to reclaiming calendars and focus — enabling teams to strike a balance between necessary meetings and heads-down execution.
Accomplishing this requires providing everyone access to the same accurate data, shared context, and clear next steps. Across customer calls, internal 1:1s, project updates, and executive reviews, having the right content at your fingertips enables you to be more prepared, confident, and productive. This can transform hours of async back-and-forth or meetings into a to-the-point discussion. Eliminating conversations that rarely move the needle finally gives teams the time to do their heads-down work during the day rather than pushing it out to nights and weekends.
That’s why Glean is collaborating with Zoom — an AI-first open work platform for human connection — to bring powerful, contextual answers and instant enterprise insights to where most workers spend their day and drive critical work forward.
Today, Zoom launched the Custom AI Companion, which seamlessly integrates Glean and combines the power of Glean's intelligent enterprise search with AI Companion’s day-to-day productivity assistance and task orchestration. The Custom AI Companion add-on for Zoom Workplace allows organizations to tailor AI Companion – you can connect to Glean’s enterprise search and 100+ enterprise data sources (like project management tools, cloud storage, email accounts, intranet platforms, and customer databases) to meet your company’s unique needs and drive efficiency across your organization.
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Real-time insights, real-world impact
Timely answers with the right context enable workers to move faster, smarter, and without the usual blockers. Whether you're closing a deal, resolving a customer issue, shipping code, or troubleshooting a system error, instant access to context transforms the outcome.
Ways teams can drive real impact through AI Companion:
- Sales teams can accelerate the time to close deals by instantly accessing competitive analysis, historical account interactions, relevant customer stories, and pricing documents live during calls.
- Customer service organizations can improve mean time to resolution and CSAT by quickly finding relevant information from knowledge bases, past support tickets, and customer databases without leaving the customer conversation.
- Engineering teams can accelerate development by accessing historical documentation, codebase history, and best practices directly within Zoom Team Chat conversations with their teammates.
- IT departments can reduce resolution times through streamlined access to relevant documentation and troubleshooting guides during support calls.
- People experience and HR teams can ensure new hires and employees alike are aware of company policies, benefits, and training materials
When every team has instant access to the knowledge that matters most, they stop searching — and start solving.
Seamless integration, powerful results
Glean’s integration with Zoom AI Companion brings personalized insights to where you work within Zoom Workplace, including Zoom Meetings, Zoom Team Chat, Zoom Docs, and more. Get fast, accurate answers from multiple sources without leaving Zoom while maintaining full data ownership, access control, and existing security permissions.
Select Glean from the Zoom AI Companion side panel and ask a question — it’s that simple.
Glean's integration with Zoom AI Companion is easy to set up and requires little additional end-user training. Just chat and get immediate insights! Connecting even just a few core systems to Zoom AI Companion with Glean can transform how your organization accesses and uses its collective knowledge across teams and departments.
Bring the power of Glean to Zoom
With Glean + Zoom AI Companion, your organization’s knowledge becomes more accessible and actionable — right in the flow of work. No more digging through systems or switching between apps. Just smart, secure, real-time support from Zoom AI Companion.
👉 Glean in Zoom is available to Zoom customers with the Custom AI Companion add-on. Learn more about Custom AI Companion or connect with your Zoom representative to get started.
