The challenge
Pure Storage needed a secure AI solution to help employees quickly find critical information across multiple enterprise systems — without increasing IT overhead or requiring extra training. Employees across teams, from engineering to legal, were losing valuable time searching for policies, product details, and technical documentation. With more employees working remotely, getting quick answers became harder. Teams were wasting time searching for documents instead of asking colleagues.
Support engineers sometimes spent up to an hour digging through Jira, GitHub, and internal wikis to resolve technical issues. Legal teams struggled with delays in verifying policies and compliance documents. Customer-facing teams needed real-time access to product and pricing information but had to check multiple sources manually. Pure Storage needed a solution that could surface the right information instantly while keeping access secure.
The solution
Pure Storage turned to Glean to streamline enterprise search, speed up workflows, and bring AI-powered knowledge discovery to every team. With Glean, they:
- Made knowledge instantly accessible: Glean Assistant connects information across tools like Jira, GitHub, and internal wikis, giving engineers, legal teams, and customer-facing teams real-time answers with source attribution.
- Enabled employees to build AI-powered tools in minutes: With no-code AI applications, employees quickly created tools like an executive writing assistant and automated content generation.
- Kept sensitive information secure: Glean enforces permissions so employees only see what they’re allowed to access, ensuring compliance and protecting company data.
Enterprise-wide impact
With Glean, Pure Storage completely changed how employees interact with knowledge:
- Support and engineering: Engineers now find information instantly across Jira, GitHub, and internal wikis, reducing resolution times and eliminating wasted searches.
- Legal and compliance: Legal teams can surface policies in seconds with direct source attribution, cutting down on hours of manual searches.
- Content and communications: AI-powered tools help streamline internal messaging, reducing content creation time from hours to minutes.
