The challenge
As Super.com grew, knowledge became scattered across multiple platforms, making it harder for employees to find the information they needed. Early on, meetings were the primary way to share knowledge, but as the company scaled, this became inefficient. To promote transparency and efficiency, Super.com introduced a written culture — encouraging employees to document information rather than rely on meetings.
But this shift introduced a new challenge: employees now had to search across various tools to find what they needed, leading to wasted time and duplicated efforts.
The solution
Super.com turned to Glean to make knowledge easier to find. Glean connected with all of Super.com’s existing tools, creating a centralized knowledge hub where employees could quickly locate critical information.
By using Glean’s AI-powered search, employees spent less time hunting for answers and more time on high-impact work. On average, employees found information 20 minutes faster per day, saving more than 1,500 hours monthly. New hires also got up to speed faster, with 20% shorter onboarding times thanks to Glean’s Org Chart, which helped them understand team structures and projects from day one.
Building a culture of self-service knowledge retrieval
Super.com’s leadership reinforced a culture of self-service knowledge retrieval, encouraging employees to “Glean it” whenever they had a question. By making Glean the go-to tool for finding information, they:
- Improved transparency across teams
- Enabled faster, more informed decision-making
- Increased efficiency across all departments
Super.com is now exploring Glean’s AI-powered capabilities, including Glean Chat and AI-generated answers, to further enhance knowledge discovery and productivity.
About Super.com
Super.com is the all-in-one savings super app for everyday Americans looking to save money, access credit, and experience more of what life offers. Super.com is home to the SuperCash card that offers cashback and the opportunity for credit building. The Super.com App also provides deals and savings across categories such as travel and shopping. Trusted by over 5 million customers worldwide, Super.com has helped its customers save over $150M to date.
